Jorge Lagarto about LabX and human centric design in the public sector
Ep. 44

Jorge Lagarto about LabX and human centric design in the public sector

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Episode description

Jorge Lagarto is director at LabX, a center for public sector innovation. With many years of experience in the field, Jorge provides clear guidance on making services more citizen-friendly by integrating their needs and expectations. We talked about:

0:00Introduction to LabX
4:52Projects and teams within LabX
10:213 steps of public service innovation
13:45Examples and applications
16:43Workflow re-design vs. technology
22:30Roadmap and future outlook
28:22AI in public service and agentic state
34:42Risks of digitalization
37:41Personal background
43:10Final message