Jorge Lagarto about LabX and human centric design in the public sector

Jorge Lagarto is director at LabX, a center for public sector innovation. With many years of experience in the field, Jorge provides clear guidance on making services more citizen-friendly by integrating their needs and expectations. We talked about:

• Public sector innovation and examples with the LabX
• The 3 steps of public service innovation
• Workflow re-design vs. technology
• AI in public service and the agentic state
• Risks of digitalization